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More Questions?
  • How do I create an account?
    To get started, please go to POPSUGAR and create an account by clicking the Login/Sign Up button in the upper-right corner of the screen. When the login screen pops up, please click the "Create a new account link" or log in via your Facebook account.
  • How do I sign in?
    To sign in to POPSUGAR, click on the Login/Sign Up button in the upper-right corner of the screen. You can log in using your email or member name and password or use Facebook Connect. If you forgot your password, use your POPSUGAR username or email and click the "Forgot username or password" link. Clicking this link will generate an email that will be sent to the address associated with your POPSUGAR account with a temporary password. If you don't receive the email, please check your junk mail and spam inbox. If you still don't see the email, please reach out to onsugarhelp@popsugar.com.
  • How do I customize my vanity url?
    Click on the gear icon in the upper-right corner of the page, and select the Account Settings link where you will then be able to add a unique name into the profile url field (please note, special characters will not work). Once you've made the change, be sure to click save for your new url to appear.
  • How do I customize my feed on the POPSUGAR front page?
    Now you can personalize the POPSUGAR front page so that only posts that are relevant to you are in your feed. To customize your front-page settings, please log in to popsugar.com using your member name, then click the gear icon in the upper-right corner of the site. When the drop-down menu appears, select "Front Page Settings." From there, you'll be redirected to the front page and you'll see a pop-up box from which you can select the topics that are most interesting to you (i.e. Fashion News, Beauty, Tech). Just be sure to click "Save" when you're done, and from now on when you visit POPSUGAR as a logged-in member, your customized feed will be displayed. You can change these settings at any time by following the same steps and re-selecting the content that you're most interested in.
  • How do I access previous Sugar sites? (e.g., FitSugar, FabSugar, LilSugar)
    All of the POPSUGAR editorial sites are accessible through the channel navigation at the top of the site. Just hover over the name of the channel you'd like to visit and either click to be directed to the channel's hompage or select your catergory of interest on the left side of the drop down menu.
  • How do I access Shopstyle?
    Want to read about top brands, designers and trends, then click ShopStyle in the channel navigation at the top of the site.

    Shopping for your favorite products? Simply type in your search into the search box, select Products and click the magnifying glass. Or hover over ShopStyle in the channel navigation at the top of the site and select the category which most interests you.
  • Have questions about POPSUGAR Must Have?
  • Have questions about Circle of Moms by PopSugar?
Social
  • How do I engage in Social?
    Just click on Social in the top navigation to follow your favorite editors, brands, and more.
  • How do I follow a member, editor, or brand?
    To follow other members or our editors, click on the member or editor's username or byline to open their profile page, then click the pink "Follow" button under their profile photo. Once you are following someone, you're also following all of their lists. You can also manage which lists you want to follow individually by clicking on your username in the upper-right corner of the site (next to your profile photo) and selecting "Lists" tab from the list that drops down. Under each list is a button that says "Joined" — click it to unfollow the list. To unfollow an individual member or editor, click the "Unfollow" button under their username or byline.
  • Where are my Groups?
    Your groups are now "lists." Rest assured that all of your previous content will be preserved, and you can still access and edit all of the lists and posts you created previously. To view your lists, log in to POPSUGAR and click the heart icon on the upper-right of the site. You can create lists by clicking the "Create" button in the navigation toolbar at the top-right side of the site. There are three types of list options: you can create lists so everyone can join and contribute to the list; you can create lists that members can join by invite only, or you can create a list that is private. (If you don't want anyone to follow or contribute to your list, mark it private.)
  • How do I post to a List?
    There are several ways to post to your list using the create button or the bookmarks tool. With the create button you can add layouts, photos, and video to your lists or to other lists you're a contributor to. To add to a specific list, open it by clicking on the list's front image or by clicking on the list name, then click the "Create" button to add either a list, layout, or upload. To use the bookmarklet button, simply drag the tool into your browser's toolbar, then while you're browsing the web, click on it to store the item directly onto your POPSUGAR lists!
  • How do I create a look?
    To create a layout (formerly looks) on POPSUGAR Social, click the "Create" button in the navigation toolbar at the top-right of the site. From the pop-up that appears, select the "Layout" option. This will pull up the list of all of your ShopStyle favorites, products, and images. To create your layout, simply drag and drop your favorited products into the layout box. You can also add your own images by opening a new layout an clicking the "My Images" button on the right. Once you've uploaded the images you'd like to use, you can drag and drop them into the layout box with your products.
  • How do I edit previously created Look?
    To edit a Layout (formerly Looks) on POPSUGAR Social, go to your profile page. Scroll down on your Profile page to find the Layout you wish to edit and right click on the image of the layout, click Open Link in New WIndow. Your layout should be displayed in the new window. Click the Edit button underneath your profile image and the Layout Editor should appear. You can edit you layout as you wish. Click Save when done.
  • How do I create a widget for my website or blog?
    There is now a widget builder that you can use without creating a layout first. It is our intention to make things easier for our bloggers, and we think this new tool will really help to streamline things! To get started, log in to POPSUGAR and click "Create" in the upper-right corner of the site. When the "Create on POPSUGAR" pop-up appears, click on the "Widget" icon: On the next page you can search all products from the search bar located on the top of the site. From this navigation bar you can also sort your results by lowest price, most popular, etc. To add an item to your widget, simply hover over said item and click the pink "Add to Widget" button: Once you've added the items you'd like to your widget, click the pink "View Widget" button in the upper-right corner of the site: On the next page you'll be able to refine your widget and use the sliding bars to adjust image height, number of rows, and width of your widget. (To go back and make changes to the items, click the magnifying glass icon in the upper-left corner.) You can also change the order of the products or delete the products by dragging and dropping the image thumbnails in the lower-left corner of the site. When your widget is ready, click the "Blog It" button located in the top-right corner of the site. From the next page you'll be able to copy the code and embed it into your blog: You can save your widgets to a list if you'd like, by filling out the "Save this widget: List Name" field in the bottom-right corner of the site when you're on this page. If you have any questions, be sure to click the gray "Help" button that is in the upper-right corner of the blogging widget page or check out this helpful video!
  • How do I manage my email notifications?
    To change your personal email notifications, click on your username in the navigation bar in the upper-right corner of the site (the gear-shaped icon next to your profile photo). A menu will pop up, and you can click on the "Notifications" option that will open up your settings page. Slide the button from "On" to "Off" to unsubscribe yourself from any unwanted notifications, then click "Save." If there are any notifications that you'd like to receive that you aren't already getting, please visit the same tab and slide the button back to "On," then click "Save."
Shopping
  • Where are all my Favorites & Looks? How can I see them?
    Your Favorites and Layouts (formerly Looks) have not been removed and have not been lost.... they will be back soon! We are aware of an issue issue on our end preventing people from viewing all their Favorites and accessing their Layouts (formerly Looks). We understand how this affects your ability to use the site and we're working on various fixes to make the experience better so you can view your Favorites and Layouts on your profile.
  • How do I access my Groups and Looks?
    Your Groups and Looks (now Layouts) are now part of POPSUGAR Social. Just click on Social in the top navigation to get started. Have more questions? Find out more in Social FAQ.
  • How do I Save a Search?
    Save your search on ShopStyle to easily return to your favorite products. Simply apply a filter (Brand, Price, Color, Size, Sales & Deals, Store) and click the Save This Search button. Your search will be saved under My Saved Searches filter.
  • How do I create a Sale Alerts?
    Creating Sale Alerts is now part of Saved Searches. To create a Sale Alert on ShopStyle simply find the products using filters and click the Save This Search button. Enter your email address or toggle the Sale Alert button to ON and we'll send you an email if the price drops.
  • How do I view and edit my Sale Alerts?
    The My Sale Alerts filter allows you to quickly see which of your sale alert products have reduced in price. Click the My Sale Alerts filter at the top of the left navigation and you'll see all your sale alert products on sale in that category. Edit your Sale Alerts by then clicking Edit Sale Alerts to edit or delete sale alerts for brands, categories, departments or individual products.
  • How do I create a Sale Alert?
    Sale Alerts are now part of Saved Searches. To create a Sale Alert on ShopStyle simply find the products using filters and click the Save This Search button. Enter your email address or toggle the Sale Alert button to ON and we'll send you an email if the price drops.
  • Why am I asked to Login/Sign Up, but I am already logged into my account?
    We are aware of an issue preventing some people from trying to Login/Sign Up on ShopStyle.com. Affected people will see the Drawer (on the bottom of the page) updated with their Profile info, but when try to add a product to a list, save a search or edit their sale alerts, they may not be able too. We are currently working to resolve this issue. Until then, please Login/Sign Up at ShopStyle and search for a product.
  • I'm a Blogger, how do I create widgets for my site?
    We're working on various changes to make the experience of sharing Layouts (formerly Looks) and Favorites better so you can embed them on your blog. Until then, use the following workarounds to embed content on your blog.

    Creating Widgets using Lists

    • Go to ShopStyle and Sign into your account.
    • Search for any product you wish to add to your widget (red dress).
    • Click the (+) button below the product image. You'll see an option popup to create a list.
    • Where it says Create New List, enter a new name for your list and click Create.
    • Click Done and the product will be added to this new list.
    • Repeat these steps to add more products to your list.
    • When you are ready to crate your widget, go to http://www.shopstyle.com/page/BlogWidgetPage.
    • Click the dropdown for "Pick a look" and select the layout you created. (If you do not see the layout you created, please wait 10 minutes and try again.)
    • Modify the widget as needed and the code to your blog or website editor.

    Creating Widgets using Layouts (formerly Looks)

    • Go to ShopStyle and Sign into your account.
    • In the drawer at the bottom of the page, click Create, then click Layout.
    • Drag and drop products to create your layout, when done click Save. You'll see Saving displayed.
    • Close the layout by clicking the X button.
    • Go to http://www.shopstyle.com/page/BlogWidgetPage.
    • Click the dropdown for "Pick a look" and select the layout you created. (If you do not see the layout you created, please wait 10 minutes and try again.)
    • Modify the widget as needed and the code to your blog or website editor.
  • I'm still having issues, how can I get help?
    Please reach out to us at redesign@popsugar.com.